At the end of last year, the European Commission adopted a proposal to amend the Package Travel Directive 2015 (“PTD”) with the aim of improving protection for travellers.
The PTD covers package holidays (a “package holiday” is the combination of two or more different types of travel services which are combined for the purpose of the same trip) and “linked travel arrangements” or “LTAs” (where the traveller purchases two or more travel services under separate contracts from different traders).
During the pandemic years, the new legislative protections were thoroughly road tested exposing several shortcomings.
Whilst these changes have been applauded by consumer bodies, they have not been welcomed by the travel industry. Rather than improving consumer protection, the industry has criticised that the proposals could instead result in higher costs for consumers which may encourage travellers to choose cheaper forms of travel that do not offer the same level of protection. The industry argues that the pandemic, as a highly exceptional situation, should not be used as a benchmark for regulation. Some argue that we should take time to let the dust settle and reassess the applicability of the PTD during normal travel times.
Note that even though the PTD UK implementing regulations (Package Travel and Linked Travel Arrangements Regulations 2018) is retained EU law – and so any changes to the PTD should in theory flow through – post-Brexit, the UK Government now has the freedom to consider innovative ways to update the PTD Regulations. Late last year, the UK Dept for Business and Trade launched a call for evidence which included various proposals such as exempting all packages that involve domestic only travel and to simplify or even remove altogether LTAs.
As a whole, the changes are significant and will make a difference to travel companies and to the protection of travellers. Additional challenges will be faced by travel providers serving consumers in and outside the UK with the likely divergence of regulation in the UK versus the rest of Europe.
This article provides a snapshot of the issues to consider regarding incoming package travel regulation. For advice and support specific to your particular business needs, you can contact me to discuss how we can assist further.
Sarah is a senior commercial lawyer working for a wide range of clients from small startups to Fortune Global 500 companies. She started her career at Berwin Leighton Paisner as an IP litigator and then went on to spend 10 years as a consultant at Halebury where she built up a legal practice in the travel tech sector alongside running a business. Sarah advises clients on a wide range of commercial matters from contracts drafting and negotiation to general advisory, regulatory and compliance work.