Insights

Rathbones Is Not Alone: The Growing Challenge of Servicing Complex Clients

9 July 2026

5 minutes

Head of Managed Services

Overview

The news that Rathbones will no longer take on clients requiring enhanced due diligence has brought a wider industry issue into focus. Client risk has evolved significantly, and firms are now operating in an environment where compliance means far more than ticking boxes, with regulators increasingly focused on governance, accountability and how processes are embedded across a business.

Our Head of Managed Services Pregeshni Maduramuthu spoke to FT Adviser about why this applies well beyond wealth managers, and why continuous monitoring matters as client risk profiles change over time.

Read the full article here.

Written By

Pregeshni Maduramuthu

Head of Managed Services

+44 (0)20 7355 0640 pregeshni.maduramuthu@arbor.law

I am a senior compliance, risk and governance professional with over 20 years’ experience in the financial services industry. I work with banks and investment firms regulated by the FCA and PRA, advising on regulatory authorisation, regulatory change, conflict management, governance frameworks, compliance controls and market abuse frameworks. My expertise also includes financial crime compliance, SMCR implementation and supporting firms in meeting the FCA’s expectations on culture, accountability and the failure to prevent fraud. I lead the Managed Services practice at Arbor Law, delivering outsourced compliance support and tailored regulatory consulting solutions to financial services clients. I partner with firms to build proportionate, risk-based compliance frameworks that strengthen governance and deliver sustainable compliance outcomes. Before joining Arbor Law, I held senior executive compliance roles at Arma Partners LLP, FirstRand Bank Limited (London Branch), Thomson Reuters, UniCredit Bank AG (London) and Nedbank in both the UK and South Africa.

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